Refund Policy

At Adelaide Aesthetic, we strive to provide all our customers with excellent service and a pleasant shopping experience. Our return and refund policy is designed to ensure maximum satisfaction under clear conditions. Please read the following guidelines carefully.

100% Return Guarantee on New Products

We offer a full return guarantee on all new products.

Return Costs

Customers are responsible for the shipping costs of returns. Adelaide Aesthetic does not reimburse return shipping and is not liable for costs incurred during the return process. See our terms and conditions for complete information.

No Cancellations or Refunds on Active Orders

After an order has been placed, it cannot be cancelled or refunded before delivery.
This policy ensures accurate processing, protects our logistics and inventory system, and guarantees that every customer receives their order as expected.
If you wish to return an item after receiving it, please follow our standard return and refund procedure.

Deadline for Return Notification

Returns must be reported within 30 days of receiving the item. After this period, returns will no longer be accepted. Please respect this deadline to be eligible for a return.

100% Guarantee on Defective Items

We offer a full guarantee on defective items. If a product shows manufacturing defects, it can be returned for a full refund or exchange, depending on your preference.

Return Process

To initiate a return, send an email to info@adelaideaesthetic.com. Once your return is approved, you will receive detailed instructions to complete the process.

Obligation to Provide a Return Form

Returns without a completed return form cannot be processed. Please include this form with your return to ensure correct handling of your request.

5. Contact

For questions regarding returns, exchanges, or shipping, please reach out to us at:
📧 info@adelaideaesthetic.com
🕒 Business hours: Monday – Friday, 9 AM – 5 PM (CET)